Frequently Asked Questions | Honest Technology

Our FAQ page attempts to answer the most commonly asked questions about our products, support and web store transactions. If you do not find the question/answer you are looking for, please contact our support team using the information on our contact page - http://honestech.com/main/ContactUs.asp

Please select a category or product from the drop down list:

General

• Where is the product key?

Product Keys are typically located on the back or front of the envelope/case that the install CD came in.

• I registered my product but have not received my registration key?

If you have registered your product, you can obtain your registration key from your account on our website, by clicking the ‘View My Products’ option. http://honestech.com/main/MyRegProductList.asp

If you do not see your product listed along with it's registration key, you may need to try re-registering using the following link: http://honestech.com/main/ProductRegistration_new.asp

• Why do I need to register my product?

Registered products receive free customer care and the ability to be upgraded if an upgrade is available.
Registering your product will also keep your product key safe and easily retrievable in the event that it is lost or stolen.
Click HERE to register your product.

• How do I register my product if my computer does not have internet access?

You can register on our website via the following link from any internet connected computer.
http://honestech.com/main/ProductRegistration_new.asp
After registering, you will receive a registration key which you will need to write down and follow the accompanying instructions to enter in the program on your non-internet connected computer.
You can also e-mail or call our customer care number and they will be happy to help you register your product.

• I've lost my product key. How can I retrieve it?

If you have registered your product, you can find your product key listed within your account on our website, by clicking the ‘View My Products’ option.
http://honestech.com/main/MyRegProductList.asp
If you have not registered or need additional assistance, please write to Honestech Customer Care with a proof of purchase (invoice or receipt).

• What is an honestech discount coupon?

Honestech discount coupons are issued when you sign up for an account on the honestech.com website.
These sign-up coupons are good for a $10.00 discount towards any product listed on the honestech store page (http://honestech.com/main/Purchase.asp).
The sign-up coupons are limited to one coupon per product and will expire six months from issue.

• How do I remove the honestech logo in the lower right corner of my screen?

The honestech logo appears when using trial versions of our software and is a limitation of the trial software.
The honestech logo will not appear when using full retail versions of our software. If you are using a full version of our software and are experiencing an honestech logo in your video, please contact our support department.

• How do I obtain a replacement copy of my electronic software download?

If you have registered your product, 'CLICK HERE.' to download your product again. If you have not registered your software, please do so using the Product Registration page and then use the link above to download your software again.

• I've lost my cable(s). How can I get a replacement?

If you have lost any of the cables that came with your software, please contact our support team for replacement options.

• I accidently broke or misplaced my VIDBOX capture device, is it possible to get a replacement?

Yes, VIDBOX devices can be ordered separately. Please contact our support team for purchase options.

• I've misplaced my installation CD, can I get a replacement?

Yes, replacement CDs can be ordered seperately. Please contact our support team for purchase options.

• Where can I find information on how to use my product?

Most of our products have manuals that can be downloaded from our User Guides page (http://honestech.com/main/UserGuides.asp).

• How can I purchase multiple or volume licensed products?

Please refer to the information on our Volume Licensing page: http://honestech.com/main/VolumeLicensing.asp

• What is Honestech's return policy?

All returns require an RMA (return merchandize authorization) and are considered on a case-by-case basis only. Please contact our customer care for troubleshooting and evaluation of your issue. Unopened products that were purchased from our e-store (www.honestech.com) can be returned within 30 days of receipt. Additionally, there will be a restocking fee of $10 on all returns for refund. All shipping fees are NON-REFUNDABLE and return shipping is not covered by Honestech.

• Does Honestech charge a restocking fee, and if so how much is charged?

A restocking fee of $10.00 is charged when a product is returned (shipping fees are NON-REFUNDABLE). We may waive the restocking fee if the product is found to be defective.

• How can I contact Honestech and/or customer care?

Please refer to the information on our contact page: http://honestech.com/main/ContactUs.asp

• How can I get an honestech discount coupon?

When you sign up for an account on the honestech.com website, you will receive an honestech discount coupon inside your confirmation e-mail.

• I have an honestech discount coupon. How can I use this coupon?

To use your discount coupon, you will need to purchase a product from the honestech.com Store. During the checkout process you will be prompted to enter your coupon number. After entering your key, press the 'Enter' key on your keyboard and the discount will be applied to the total cost

• I purchased an electronic download but haven't received the Product Key yet, where is my key?

When you purchase an electronic software download, an email is sent to the email address used during checkout that will contain both the download link and Product Key.
The Product Key will also be listed under the 'View My Products' link in your honestech account page, if the email used during checkout matches your honestech account email.

• What is Honestech's return policy?

• Do any of your products work with Apple/Mac computers?

We regret to inform you that we do not have any Apple/Mac compatible software available at this time.
We are aware however, that most of our software will typically work under a Windows environment installed on a Mac Intel machine.

• Can i upgrade my software to the latest version?

We do provide upgrades for select software titles on our Upgrade web page (http://www.honestech.com/main/Upgrades.asp).
Use the Upgrade web page to determine if your software is upgradeable.
If it is, you can view the cost by selecting one of the purchase buttons.
If you decide to purchase, an email will be mailed to you shortly after checkout providing a new Product key and link to download your software upgrade.

• Why aren't all software titles available for discount upgrading?

Due to cost and time constraints, we are only able to provide upgrades on titles that are in high demand or require less time on the part of our developers.
We apologize if the title you want is not available; it is our goal to one day have all titles available for discount upgrading.

• Where is my Product Key?

Your product/serial key should be located on the front or back of the CD jewel case or paper envelope that the software CD was packaged in.

• When I click on the "Register" button, the program states there is no internet connection even though it is connected. How do I register?

In select cases the program may not detect an internet connection. To register the program manually, click the following link to access our online registration page. http://www.honestech.com/main/ProductRegistration_new.asp

Select the version of your VHS to DVD software from the Product drop down menu and click Submit. After completing the registration form, you will receive an 8-digit product-registration key - please write it down.

To complete the registration, select Register product registration key from the (?) Help menu in the Advanced Mode and enter your 8-digit registration key.

• Does Easy Video Editor 3.0 work with Mac (Apple) computers?

Currently Easy Video Editor 3.0 is not supported on the Mac platform.

• Does Easy Video Editor 3.0 support HD (high-definition) video?

Yes, Easy Video Editor 3.0 supports importing, editing and saving of high definition video from HD camcorders*. Save options include high-definition MPEG, or Blu-ray Disc burning**
*Firewire (IEEE1394) cable connection from your HD camcorder to computer may be required.
**Requires Blu-ray writer

• Does Easy Video Editor 3.0 support the MOV (Quick Time) file format?

Yes, Easy Video Editor 3.0 supports importing and editing MOV (Quick Time) files.
Saving or exporting can be done in one of the following video formats:
- AVI, DV-AVI, MPEG-1, MPEG-2, MPEG-4, VCD, SVCD, DVD, Blu-ray Disc, WMV

• Why does it take so long to output high-definition video?

Video saving or rendering is a very processor and time intensive task. Rendering time all depends on the amount of information within the video. The higher the resolution/definition, the more information is involved. For slower computers you may want to lower the resolution of your output video to speed up the process.

• How do I copy a CD or DVD?

Select the Utilities section from the main menu and choose 'Copy CD' or 'Copy DVD'.
If you do not see the 'Copy CD' or 'Copy DVD' options in the Utilities section, make sure you have the latest version of the Fireman 3.0 software, by downloading and installing the most recent update from our Software Updates webpage -
http://www.honestech.com/main/SoftwareUpdates.asp.

• How do I erase a Re-Writable disc?

Select the Utilities section from the main menu and choose 'Erase CD' or 'Erase DVD'.

• How do I burn an ISO File?

Select the Utilities section from the main menu and choose 'Burn Image'.

• How do I burn an Audio CD?

Select the Audio section from the main menu and choose 'Make Audio CD'.

• Where is the DVD Authoring Studio bonus software?

The DVD Authoring Studio bonus software can be accessed by selecting the Video section from the main menu and choosing 'Make DVD'.

• Why do I get an "Invalid File Format" error when adding data files for my Audio & Data CD?

The first screen of the Audio & Data CD section is designed for audio/music files only, such as mp3 or .wav files. To add data files, such as word documents or photo files, advanced to the next screen by clicking the next button in the bottom right corner.

• Where is the Lightscribe feature?

You can find the Lightscribe feature inside the Label Maker. Select the Utilities section from the main menu and choose "Make Label or Cover". Use the 'Next' button at the bottom of the screen to advance until you see a 'Lightscribe' button in the bottom right corner.

• How do I customize a CD or DVD label?

To customize disc labels, select the 'Create' button from the top right corner of the Label Maker screen. If you do not see the 'Create' button in the Label Maker screen, make sure you have the latest version of the Fireman 3.0 software, by downloading and installing the most recent update from our Software Updates webpage - http://www.honestech.com/main/SoftwareUpdates.asp.

• What is FOTOBOX and how does it work?

You can watch the informative video online to find out how FOTOBOX works. Simply click the link below.
http://www.youtube.com/watch?v=-G-9NYrbyk4

• Does FOTOBOX work with netbooks (mini notebooks)?

Yes, FOTOBOX works with netbooks and supports netbook resolution. It will automatically detect the resolution setting on your netbook and adjust the user interface accordingly.

• Which camera memory cards does FOTOBOX work with?

FOTOBOX works exclusively with SD cards; however, it will also accept miniSD and microSD cards using the correct insert adapter.

• I plugged in my FOTOBOX for the first time and nothing happened.

The first time you plug in the FOTOBOX, you have to wait for windows to recognize it. This may take up to 2 minutes on slower computers. Once it is recognized, the software will start automatically.

• I plugged in my FOTOBOX and it takes forever to start up!

This is normal, due to the program running from the internal memory in the FOTOBOX.

• What if the FOTOBOX does not auto start?

If the FOTOBOX does not auto start, you can try plugging it into another USB port or manually starting it by opening a 'My Computer' ('Computer' in Vista) window and double clicking the 'FOTOBOX' drive listing there.

• Do I need to leave the FOTOBOX plugged in while using the program?

Yes, if you unplug the FOTOBOX, you will be removing the software from your computer. It is also recommended to wait up to 60 seconds after closing the FOTOBOX program before unplugging FOTOBOX from you computer.

• What is the difference between the Easy and Advanced modes?

The Easy mode has limited options and is recommended for those who wish to get started quickly and do not require any editing. The Advanced mode provides additional options for those who require more control or shaping of their slideshow. The Advanced mode includes photo editing tools, effects, titles, background music and voice over (narration) options.

• Is there a way to test Video Patrol 5.0 before purchasing to verify it will work with my cameras?

Yes, you can download a 30 day limited trial version of Video Patrol 5 from our Trial Downloads web page: http://honestech.com/main/TrialDownloads.asp

• What type of cameras can I use?

The Video Patrol software was designed to work with USB PC/Web cams. We do not have a definitive list of compatible web cams, but we have discovered that most webcams will work fine as long as you avoid using more than one of the same type/brand of camera.

It is also possible to use different types of cameras but it will depend on whether the Video Patrol software is able to recognize the drivers installed for any non USB PC/Web cams. You can use the ‘Camera Setting’ tab from the Options button to see if the drivers are selectable for your non-USB camera(s).

• Can I use multiple, same brand web cams with Video Patrol 5.0?

It is strongly recommend to use different brands of cameras for best results. Unfortunately the Windows operating system is unable to run multiple instances of the same USB driver simultaneously. This means that if you want to use multiple webcams, each camera must be able to access its own driver (software) in order to function simultaneously with any other camera.

• Does the program record continuously, or is it motion triggered?

Video Patrol 5 can be configured to do both. Use the options button (gears) to access the recording options in the General tab, and select your desired setting.

• Do I need a static or dynamic IP address to access my cameras remotely?

Video Patrol requires that you use a static (fixed) IP address. Unfortunately Video Patrol 5 will not work with Virtual IP or DHCP (dynamic IP) addresses.

• How do I set up my router to work with Video Patrol?

We recommend www.portforward.com for help and instructions on setting up your specific router. Simply select your router model from the Router List and then choose “Video Patrol” as the program you wish to set up port forwarding for.

• When I set up Port Forwarding, what port should I forward to?

You will need to forward port 8010 for the IP address of your computer running the Video Patrol software.

• Why am I not able to log in to my Video Patrol 5.0 Server from a different location?

You may need to uncheck the option "Check if you are accessing the camera from inside the network" in the "Network Setting" tab of the Options window.
*It is also important that you connect to the address listed after "Client Page" and that your router is configured with the HTTP Server port open.

• How do I register my coupon number?

In order to register your coupon number for Video Patrol 5.0, please follow the steps below.

Go to www.my-iptv.com
Log in using your ID and password
1. If you do not have your own account yet, please click the “Sign Up” button to create an account.
Select the “Registration” tab from the top to access the Coupon Registration page.
1. (IMPORTANT) Make sure to select “Video Patrol 5.0” on the left. If you do not select “Video Patrol 5.0” on the left, the coupon number will not be accepted.
Enter the required information and click “Submit”.

• Can you adjust the video resolution to make the picture quality better?

Currently it is not possible to adjust the video resolution above the default 320x240 settings.

• Why is Video Patrol 5.0 not sending e-mails automatically?

Typically this occurs when using Outlook Express as your default e-mail client. To fix this issue, the security setting that blocks Outlook Express from sending automatically will need to be disabled.

To do this, open Outlook Express and choose 'Options' under the 'Tools' menu. Choose the 'Security' tab and uncheck the box that says "Warn me when other applications try to send mail as me". Click 'OK'.

• What is Claymation?
By definition, the term "Claymation" refers to the use of stop-motion animation to create videos, usually with hand-made clay models or figures.
• What’s included in the box?
Software installation CD, Quick Start Guide, USB PC Camera, and USB cable are included.
• I am unable to turn my images into clay!
The Claymation software is a stop-motion animation software. It allows you to capture individual frames from digital/video cameras and/or your computer and stream them into one single movie. It is not a video compositing or video editing program that enables the manipulation of images. For that feature you may want to check out high end, professional video or image editing programs.
• Is there a User Guide? I can't find it!
The User Guide for Claymation Studio™ 3.0 is placed on your computer during the installation of the software.
If you are unable to locate the User Guide on your system, it can be downloaded from our website using the link below:
http://www.honestech.com/main/UserGuides.asp
• I can't find the Product Key!
The Product Key is located on the back of the CD sleeve that the CD came in.
• How do I register Claymation Studio™ 3.0 Deluxe?
To register you must first install the program, then:
1. After installing the program, Double click on the honestech Claymation Studio™ 3.0 Deluxe icon on your desktop.
2. Enter the product key (see the back of the CD envelope).
3. Click [Register Online] to register your product.
4. Enter the product key and other required information on the registration web page.
5. You will receive the Registration Key on the screen and via your email.
6. Open honestech Claymation Studio™ 3.0 Deluxe and click [Help] (at the top of your screen, next to File and View) and select "Enter Registration key".
7. Enter your registration key to complete the product registration.
• What are the Minimum System Requirements?
Operating system: Windows XP, Vista
Processor: Pentium IV 1.8GHz or equivalent
Memory: 128MB of RAM (256MB or higher recommended)
Free Hard Disk Space: 50MB for program installation
Other:
Microsoft DirectX 9.0 or higher
Windows Media Format SDK 9 or higher
Windows Media Player 7 or higher
Image Input: JPEG, BMP, PNG, GIF
Audio Input: MP3, WAV
Video Output: WMV, MPEG
Video Capture: Web Camera, DV-Camcorder
Audio Capture: Microphone, etc…
• How do I install Claymation Studio™?
1. Insert the installation CD into your CD/DVD drive on your computer. The installation should start automatically.
  Note: If the installation does not start automatically, choose Run from the Windows Start menu. Then enter "d:\autorun" (assuming the installation CD is in D drive) in the run dialog box. You can also double-click on "Setup.exe" file on the installation CD to being the installation.
2. Then follow the on screen instructions from the installation wizard
  Note: To optimize performance of the product and your computer, defragmenting the Hard Disk Drive (HDD) prior to installing honestech Claymation Studio™ software is recommended. Also, if there is any security software on your PC that may block or interfere with the installation or removal of the software, please disable it or turn it off prior to installing or uninstalling the software.
• How do I uninstall Claymation Studio™?
You can uninstall honestech Claymation Studio™ 3.0 Deluxe using its own uninstallation file or the Add or Remove Programs in the Control Panel.
To uninstall using the uninstallation file: from the task bar, go to Start >> All Programs >> honestech Claymation Studio™ 3.0 Deluxe and click on Uninstall honestech Claymation Studio™ 3.0 Deluxe

To uninstall with Add or Remove Programs: from the task bar, go to Start >> Control Panel >> Add or Remove Programs. Select honestech Claymation Studio™ 3.0 Deluxe, and click the Change/Remove button.
• What is a "Project" or "Project File?"
A project file is a small reference file that points the program to your Claymation content (pictures, audio recordings, titles etc.), typically saved elsewhere on your computer. A project file will not contain your actual work, but instead indicates which files are needed and what work you have done within that particular project.
• When I hook up my digital still camera, it says "No capture device detected." Does this mean I can't import video from a digital still camera?
Claymation Studio™ can import directly from a video camera or web cam, but unfortunately not from a still digital camera.
To import your pictures into Claymation Studio™ from a still digital camera, you will first need to import/download the pictures to your computer hard drive from the camera - typically your Pictures folder will do.

Once you have imported/downloaded your pictures onto your computer, you can use the 'Import' function within the Claymation Studio™ to import your pictures into the program.
• Do you have a list of recommended camcorders to use with your software?
Unfortunately, we do not have a recommended list of camcorders to use with the Claymation software. Typically we simply recommend DV camcorders that use the standard DV25 videotape format and have a Firewire (IEEE 1394) output connection.
• I am using a video camera that records directly to DVD (or mini-DVD), and I don't see any video in Claymation Studio™.
The Claymation Studio™ software requires a video stream or signal be sent from a video camera in order to capture images from it. If your camera does not send out a video stream or signal via a "Video Output" port then there is nothing for the Claymation software to capture an image from.
The video camera you are using may not be able to output a video stream because it records directly to a mini DVD disc or drive within the camera itself.
• Do Onionskin or Rotoscope work with pictures I imported?
Unfortunately Rotoscope and Onionskin features are not available to use on pictures imported into the Claymation Studio™ program. To use those features you will need to record your projects using a webcam or camcorder.

• What is Claymation?

By definition, the term "Claymation" refers to the use of stop-motion animation to create videos, usually with hand-made clay models or figures.

• I didn’t get any clay figures in the box!

Unfortunately the software does not include any figures, clay or otherwise. You will need to provide your own characters or subject material.

• I am unable to turn my images into clay!

The Claymation software is a stop-motion animation software. It allows you to capture individual frames from digital/video cameras and/or your computer and stream them into one single movie. It is not a video compositing or video editing program that enables the manipulation of images. For that feature you may want to check out high end, professional video or image editing programs.

• Is there a User Guide? I can’t find it!

The User Guide for Claymation Studio 2.0 is placed on your computer during the installation of the software.

If you are unable to locate the User Guide on your system, it can be downloaded from our website using the link below:
http://www.honestech.com/main/UserGuides.asp

• Do you have a tutorial for Claymation Studio 2.0?

You can watch the video tutorial:

Part 1: http://www.youtube.com/watch?v=XSKDlJzjmfs
Part 2: http://www.youtube.com/watch?v=cuPvPvUmBqU
Part 3: http://www.youtube.com/watch?v=J79yOHvXRDA

• I can’t find the Product Key!

The Product Key is located on the back of the CD sleeve that the CD came in.

• How do I register Claymation Studio 2.0?

To register you must first install the program, then:

1. After installing the program, Double click on the honestech Claymation Studio 2.0 icon on your desktop.
2. Enter the product key (see the back of the CD envelope).
3. Click [Register Online] to register your product.
4. Enter the product key and other required information on the registration web page.
5. You will receive the Registration Key on the screen and via your email.
6. Open honestech Claymation Studio 2.0 and click [Help] (at the top of your screen, next to File and View) and select “Enter Registration key”.
7. Enter your registration key to complete the product registration.

• What are the Minimum System Requirements?

Operating system: Windows XP, Vista
Processor: Pentium IV 1.8GHz or equivalent
Memory: 128MB of RAM (256MB or higher recommended)
Free Hard Disk Space: 50MB for program installation
Microsoft DirectX 9.0 or higher
Windows Media Format SDK 9 or higher
Windows Media Player 7 or higher
Image Input: JPEG, BMP, PNG, GIF
Audio Input: MP3, WAV
Video Output: AVI, WMV, MPEG
Video Capture: Web Camera, DV-Camcorder
Audio Capture: Microphone, etc…

• How do I install Claymation Studio?

1. Insert the installation CD into your CD/DVD drive on your computer. The installation should start automatically.

Note: If the installation does not start automatically, choose Run from the Windows Start menu. Then enter “d:\autorun” (assuming the installation CD is in D drive) in the run dialog box. You can also double-click on “Setup.exe” file on the installation CD to being the installation.

2. Then follow the on screen instructions from the installation wizard

Note: To optimize performance of the product and your computer, defragmenting the Hard Disk Drive (HDD) prior to installing honestech Claymation Studio software is recommended. Also, if there is any security software on your PC that may block or interfere with the installation or removal of the software, please disable it or turn it off prior to installing or uninstalling the software.

• How do I uninstall Claymation Studio?

You can uninstall honestech Claymation Studio 2.0 using its own uninstallation file or the Add or Remove Programs in the Control Panel.

To uninstall using the uninstallation file: from the task bar, go to Start >> All Programs >> honestech Claymation Studio 2.0 and click on Uninstall honestech Claymation Studio 2.0

To uninstall with Add or Remove Programs: from the task bar, go to Start >>Control Panel >> ?Add or Remove Programs. Select honestech Claymation Studio 2.0, and click the Change/Remove button.

• What is a “Project” or “Project File?”

A project file is a small reference file that points the program to your Claymation content (pictures, audio recordings, titles etc.), typically saved elsewhere on your computer. A project file will not contain your actual work, but instead indicates which files are needed and what work you have done within that particular project.

• When I hook up my digital still camera, it says “No capture device detected.” Does this mean I can’t import video from a digital still camera?

Claymation Studio can import directly from a video camera or web cam, but unfortunately not from a still digital camera.

To import your pictures into Claymation Studio from a still digital camera, you will first need to import/download the pictures to your computer hard drive from the camera - typically your Pictures folder will do.

Once you have imported/downloaded your pictures onto your computer, you can use the 'Import' function within the Claymation Studio to import your pictures into the program.

• Do you have a list of recommended camcorders to use with your software?

Unfortunately, we do not have a recommended list of camcorders to use with the Claymation software. Typically we simply recommend DV camcorders that use the standard DV25 videotape format and have a Firewire (IEEE 1394) output connection.

• I am using a video camera that records directly to DVD (or mini-DVD), and I don’t see any video in Claymation Studio.

The Claymation Studio software requires a video stream or signal be sent from a video camera in order to capture images from it. If your camera does not send out a video stream or signal via a "Video Output" port then there is nothing for the Claymation software to capture an image from. The video camera you are using may not be able to output a video stream because it records directly to a mini DVD disc or drive within the camera itself.

• Do Onionskin or Rotoscope work with pictures I imported?

Unfortunately Rotoscope and Onionskin features are not available to use on pictures imported into the Claymation Studio program. To use those features you will need to record your projects using a webcam or camcorder.

• What is the maximum output resolution?

The maximum video output resolution for Claymation is 720x480 (NTSC) or 720x576 (PAL)

• Do you have any tutorial for Claymation Studio?

Video: How to use honestech Claymation Studion

PDF file: How to create your first Claymation
Click HERE to view

• My webcam does not work with Claymation Studio. What can I do?

A. Make sure that you installed the device driver for the webcam on your PC. Your webcam probably came with installation software which also includes the device driver.
B. Also check for any other program using the webcam such as online messenger. A webcam can be used by one program at a time.

• Can you import pictures from your digital camera or hard drive?

Yes, you can import the series of photos from your digital camera or hard drive into Claymation Studio. Simply right-click on Storyboard and select 'Import image file(s)', browse, and select the images that you want to import.

• Where is my product key?

Your product/serial key should be located on the front or back of the CD jewel case or paper envelope that the software CD was packaged in.

• When I click on the "Register" button, the program states there is no internet connection even though it is connected. How do I register?

In select cases the program may not detect an internet connection. To register the program manually, click the following link to access our online registration page. http://www.honestech.com/main/ProductRegistration_new.asp

Select the version of your Claymation from the Product drop down menu and click Submit. After completing the registration form, you will receive an 8-digit product-registration key - please write it down.

To complete the registration, select Product Registration from the (?) Help menu and click the Register button. A window will open allowing you to enter your 8-digit registration key.

• What is the difference between the Easy and Advanced Modes?

The Easy Mode has limited options and is recommended for those who wish to get started quickly and do not require any editing. The Advanced Mode provides additional options for those who require more control or shaping of their slideshows. The Advanced Mode includes photo editing tools, effects, titles, background music and voice over (narration) options.

• Why do my pictures appear stretched or have the wrong aspect ratio?

It is possible you may need the latest version of the Photo DVD 4.0 software, which can be obtained by downloading and installing the most recent update from our Software Updates webpage - http://www.honestech.com/main/SoftwareUpdates.asp. If your pictures still do not appear correctly after installing the latest update, try changing your theme to 'Simple'.

• Why are my pictures black & white?

Certain themes change pictures to black & white or apply a myriad of other visual effects to give a certain look or feel to your slide show. To avoid any effects being applied to your pictures, we recommend using the 'Simple' theme.

• How do I add background music?

To add background music in step 3 of the Advanced mode, simply click on the add (+) button in the top left corner of the screen. Use the 'Open' window to navigate and select the song(s) you wish to add. Songs can be added from anywhere on your computer as long as they are supported by the program (MP3, MP2, WMA, WAV).

• How do I contact Honestech and/or customer care?

You can contact customer care by sending an email to support@honestech.com

• Where is my product key?

Your product key should be located on the CD jewel case or paper envelope that the software CD was packaged in.

• When I click on the "Register" button, the program states there is no internet connection even though it is connected.

In select cases the program will not detect an internet connection. To register the program manually, click the following link to access our online registration page.

http://www.honestech.com/main/ProductRegistration_new.asp

Select VHS to DVD™ 5.0 Deluxe from the Product drop down menu and click Submit.

After completing the registration form, you will receive an 8-digit product-registration key - please write it down. To complete the registration, select Product Registration from the (?) Help menu and click the Register button. A window will open allowing you to enter your 8-digit registration key.

• Can I capture HD video without a Blu-Ray burner?

Yes, but only in the Advanced Mode. In step 1. Capture, click on Record Settings, change the Video Device to your HDV camcorder and change Format to HDV.

• Can I burn HD video to DVD?

You can burn video in SD (standard resolution) format onto DVD. Due to the limitations of DVD discs, the maximum resolution for DVD is 720x480 NTSC (or 720x576 PAL). Unfortunately HD video exceeds the resolutions for DVD discs.

• What do I need to burn Blu-Ray?

Burning on Blu-Ray requires a Blu-Ray burner and a HDV camcorder using a Firewire/IEEE1394 port (for HD content). You can also burn SD (Standard Definition) content on a Blu-Ray if you do not have a HD camcorder.

• What are the Hard Drive Space Requirements?

You will need at least 70MB for the program installation and 10GB for DVD creation (20GB recommended if using dual-layer DVD-Rs). You will need 25GB available for Blu-Ray disc creation.

• Do I need to connect my USB 2.0 capture box before or after the software installation?

Neither, the VHS to DVD™ installer will prompt you to connect the device near the end of the installation process.

• What do the error messages “No capture device connected” or “unable to initialize capture device” mean?

This is an indication that your VIDBOX drivers are corrupted. We recommend that you remove and reinstall the VIDBOX device drivers using the steps below:

Unplug the VIDBOX

Go to add/remove programs (start->control panel->add/remove programs), select the VIDBOX (if present), and choose to remove it.

Download the latest driver from the following web link, making sure to select the appropriate driver for your model/version of the VIDBOX capture device.

http://honestech.com/main/DriverUpdates.asp

Install the driver

Plug the VIDBOX into a different USB port

*(After plugging in, you will need to wait for the Hardware Wizard to start on your computer - if this does not occur then there is a connection problem and you may need to try plugging the device into another USB port)*

Due to the increasing driver installations for Microsoft Windows products and software, it is possible that a driver conflict may exist between the capture box and other devices that may be installed on your computer. In the event that the above steps do not resolve your issue, please contact our support staff.

• Why does my captured video look squished?

This may be because the video you are capturing is in the 16:9 (Widescreen) format. In Advanced Mode, use the pull-down menu in Step 1. Capture to change from 4:3 to 16:9.

• My video looks pink and green, what is wrong?

This indicates a possible USB problem. Please follow the steps below to correctly identify the USB version installed on your computer:

Click the Start button and select Run

Type “devmgmt.msc” and click OK.

Click on the "+" next to Universal Serial Bus controllers

4. Look to see if any of the controllers listed include the word "Enhanced" or "2.0".

If you do not see the word "Enhanced" or "2.0" listed, this would indicate that your computer does not have a USB 2.0 controller card installed. USB 2.0 is required for proper video transfer. To correct this issue, a USB 2.0 card will need to be installed in your computer.

If you do see "Enhanced" or "2.0", please make sure you have your USB 2.0 capture device connected directly to your computer and not through a USB hub or USB extension cable.

• Why does my video drop frames while recording in VHS to DVD™?

If your video is dropping frames, please try the following:

Close other programs you may have running in the background and keep the VHS to DVD™ 5.0 program open and in the foreground while you are capturing.

Lower your capture resolution

Easy Wizard Mode: Select the Lower Recording Resolution checkbox in Step 4. Record Setting.

Advanced Mode: Select the Record Settings button in the Capture screen and then the Settings button next to the Format option.

Make sure your VIDBOX is connected directly to your computer and not through a USB hub or USB extension cable.

• Why can’t I hear my LPs as I'm recording?

Many turntables are not able to amplify the signal on their own. Those turntables without built in amplification will need to be plugged into a stereo receiver/amplifier to boost the audio to a listening level.
The outputs from the stereo receiver/amplifier can then be plugged into the VHS to DVD™ capture device for recording purposes.

If your stereo receiver/amplifier does not have any RCA outputs, you may need to use the headphone jack.

• Why is my color VHS tape in black & white?

You may need to adjust the video standard (format) setting of the Windows operating system if you are attempting to convert video originally recorded or created in another country.

To change the video standard setting for Windows, use the following steps to access the 'Change Video Standard' application that installed with the VHS to DVD™ 5.0 software.

Click the Windows Start Menu in the bottom left corner of your screen and select “All Programs”.

From your programs list, move your cursor over the honestech VHS to DVD™ listing and select ‘ChangeVideoStandard.exe’ from the flyout window.

Once launched, select the Video format that your video was originally recorded or created in (typically based on the country of origin). Please make sure to click the 'Change' button before pressing OK at the bottom.

If the video continues to remain in black & white after using the 'Change Video Standard' application, you may also need to adjust the video standard setting within the VHS to DVD™ software.

To do that, you will need to open the Options button within the Advanced Mode and click the Setting button next to Video Device at top. Next select the Control button and adjust the Video Standard setting within the next window that appears. Typically you will use the same setting that you used with the 'Change Video Standard' application.

• My Black and White Video Doesn't Record

If you are having trouble getting your recording to begin, and are recording a black and white video, please try these steps:

Click on the Start menu and find the honestech VHS to DVD™ 5.0 Deluxe folder in your All Programs listing.

Inside the folder locate and open the 'ChangeVideoStandard.exe' item.

Uncheck "Check for video signal", and click 'OK'. Re-open VHS to DVD™ 5.0 and try your recording again.

If you are experiencing problems recording black and white video, please try these steps:

Click the Windows Start Menu in the bottom left corner of your screen and select ‘All Programs’.
From your programs list, move your cursor over the honestech VHS to DVD™ listing and select ‘ChangeVideoStandard.exe’ from the flyout window.

From the Change Video Standard window, uncheck the option “Check for video signal” at the bottom and click OK. Re-open VHS to DVD™ 5.0 and try your recording again.

• Why do I get a "There is no clip" error message when attempting to burn a DVD ?

This message indicates you have not added your clip to the Burn menu.

To burn a recorded video in the Burn section of the Advanced Mode, you will need to drag your video clip from the File Pool on the right into the Burn Menu, where it says "Drag and drop video clip here to burn".

• Why do I get a Burning Failed (SenseKey error), when burning?

ERROR CODE: SenseKey(X), ASC:(X), ASCQ:(X)

SenseKey errors typically indicate that there was a burn failure, and can be a symptom of several different issues. Because SenseKey error codes are generated by the DVD drive, the actual code meanings can only be obtained from the drive manufacturer.

In an effort to cover every possibility, we recommend you follow the steps listed below to prevent future SenseKey errors:

Download and install the latest software update for the program - http://www.honestech.com/main/SoftwareUpdates.asp

Check for DVD drive firmware updates from the manufacturers website. -Optical drive (CD/DVD ROM/Writer) manufacturers are constantly updating their firmware and/or drivers to make their hardware more compatible with blank media(CD/DVDs) from various manufacturers.

Turn off any software you may have running in the background such as Anti-Virus or Spy-Ware.

Try burning with a different brand of DVD media (discs) and also different format (+R or ?R). -Many DVD burners are limited to using certain DVD formats and disc speeds, you may need to check the DVD drive manual, box or manufacturer's website for exact specifications.

Set a slower burn speed using the Advanced Mode. (This option is just below the drive setting in the upper right corner of the Option window that appears after clicking the burn button. It is typically a number followed by an ‘x’)

• Can I convert my 8mm video tapes with VHS to DVD™?

Yes, VHS to DVD™ will allow you to record almost any type of video as long as you are able to connect your video playing device to the included capture device via RCA (phono) or S-Video connectors.

• Where does VHS to DVD™ store video files on my computer?

If you are using the Advanced Mode, VHS to DVD™ will store all video files to the following default directory:

XP: C:\Documents and Settings\\My Documents\VHS to DVD

Vista: C:\Users\\Documents\VHS to DVD

The default ‘save’ directory can be customized by changing the 'Output Folder' setting located in the "Record Settings" section of the Capture Screen.

The Easy Wizard Mode captures video to a temporary storage folder which is emptied upon completion of each recording.

• What is a project file?

A project file is a small shortcut file that points the VHS to DVD™ program to your saved work (videos, edits, titles, chapters etc.).

A project file will not contain your actual videos, edits etc.., but instead provides a reference to your files, their location on your drive and any editing that may have been saved within that particular project.

• Do I have to perform "Merge and Save" after editing my video in the Edit Section?

No, If you prefer, simply drag and drop your "Edited Clip" in the burn section and begin burning. The rendering will then take place just before burning to the disc, as a one-step process.

Note: When doing this, the burning process may take up to several hours.

• VHS to DVD Deluxe user

If you are experiencing difficulty installing the USB TV Capture Card, please click HERE to download the updated driver installer for the USB TV Capture Box. The driver installer will install the files required to use the USB TV Capture Box. For additional assistance on how to install the driver, please contact our customer care team (support@honestech.com)

• How do I contact Honestech and/or customer care?

You can contact customer care by sending an email to support@honestech.com

• Where is my product key?

Your product key should be located on the CD jewel case or paper envelope that the software CD was packaged in.

• When I click on the "Register" button, the program states there is no internet connection even though it is connected.

In select cases the program will not detect an internet connection. To register the program manually, click the following link to access our online registration page.

http://www.honestech.com/main/ProductRegistration_new.asp

Select VHS to DVD 4.0 Deluxe from the Product drop down menu and click Submit.

After completing the registration form, you will receive an 8-digit product-registration key - please write it down. To complete the registration, select Product Registration from the (?) Help menu and click the Register button. A window will open allowing you to enter your 8-digit registration key.

• Can I capture HD video without a Blu-Ray burner?

Yes, but only in the Advanced Mode. In step 1. Capture, click on Record Settings, change the Video Device to your HDV camcorder and change Format to HDV.

• Can I burn HD video to DVD?

• What do I need to burn Blu-Ray?

• What are the Hard Drive Space Requirements?

You will need at least 70MB for the program installation and 10GB for DVD creation (20GB recommended if using dual-layer DVD-Rs). You will need 25GB available for Blu-Ray disc creation.

• Do I need to connect my USB 2.0 capture box before or after the software installation?

Neither, the VHS to DVD installer will prompt you to connect the device near the end of the installation process.

• What do the error messages “No capture device connected” or “unable to initialize capture device” mean?

This is an indication that your VIDBOX drivers are corrupted. We recommend that you remove and reinstall the VIDBOX device drivers using the steps below:

Unplug the VIDBOX

Go to add/remove programs (start->control panel->add/remove programs), select the VIDBOX (if present), and choose to remove it.

Download the latest driver from the following web link, making sure to select the appropriate driver for your model/version of the VIDBOX capture device.

http://honestech.com/main/DriverUpdates.asp

Install the driver

Plug the VIDBOX into a different USB port

• Why does my captured video look squished?

This may be because the video you are capturing is in the 16:9 (Widescreen) format. In Advanced Mode, use the pull-down menu in Step 1. Capture to change from 4:3 to 16:9.

• My video looks pink and green, what is wrong?

This indicates a possible USB problem. Please follow the steps below to correctly identify the USB version installed on your computer:

Click the Start button and select Run

Type “devmgmt.msc” and click OK.

Click on the "+" next to Universal Serial Bus controllers

4. Look to see if any of the controllers listed include the word "Enhanced" or "2.0"

• Why does my video drop frames while recording in VHS to DVD?

If your video is dropping frames, please try the following:

Close other programs you may have running in the background and keep the VHS to DVD 4.0 program open and in the foreground while you are capturing.

Lower your capture resolution

Easy Wizard Mode: Select the Lower Recording Resolution checkbox in Step 4. Record Setting.

Advanced Mode: Select the Record Settings button in the Capture screen and then the Settings button next to the Format option.

Make sure your VIDBOX is connected directly to your computer and not through a USB hub or USB extension cable.

• Why can’t I hear my LPs as I'm recording?

Many turntables are not able to amplify the signal on their own. Those turntables without built in amplification will need to be plugged into a stereo receiver/amplifier to boost the audio to a listening level.
The outputs from the stereo receiver/amplifier can then be plugged into the VHS to DVD capture device for recording purposes.

If your stereo receiver/amplifier does not have any RCA outputs, you may need to use the headphone jack.

• Why is my color VHS tape in black & white?

Click the Windows Start Menu in the bottom left corner of your screen and select “All Programs”.

From your programs list, move your cursor over the honestech VHS to DVD listing and select ‘ChangeVideoStandard.exe’ from the flyout window.

Once launched, select the Video format that your video was originally recorded or created in (typically based on the country of origin). Please make sure to click the 'Change' button before pressing OK at the bottom.

If the video continues to remain in black & white after using the 'Change Video Standard' application, you may also need to adjust the video standard setting within the VHS to DVD software.

To do that, you will need to open the Options button within the Advanced Mode and click the Setting button next to Video Device at top. Next select the Control button and adjust the Video Standard setting within the next window that appears. Typically you will use the same setting that you used with the 'Change Video Standard' application.

• My Black and White Video Doesn't Record

If you are having trouble getting your recording to begin, and are recording a black and white video, please try these steps:

Click on the Start menu and find the honestech VHS to DVD 4.0 Deluxe folder in your All Programs listing.

Inside the folder locate and open the 'ChangeVideoStandard.exe' item.

Uncheck "Check for video signal", and click 'OK'. Re-open VHS to DVD 4.0 and try your recording again.

If you are experiencing problems recording black and white video, please try these steps:

Click the Windows Start Menu in the bottom left corner of your screen and select ‘All Programs’.
From your programs list, move your cursor over the honestech VHS to DVD listing and select ‘ChangeVideoStandard.exe’ from the flyout window.

From the Change Video Standard window, uncheck the option “Check for video signal” at the bottom and click OK. Re-open VHS to DVD 4.0 and try your recording again.

• Why do I get a "There is no clip" error message when attempting to burn a DVD ?

• Why do I get a Burning Failed (SenseKey error), when burning?

Download and install the latest software update for the program - http://www.honestech.com/main/SoftwareUpdates.asp

Check for DVD drive firmware updates from the manufacturers website. -Optical drive (CD/DVD ROM/Writer) manufacturers are constantly updating their firmware and/or drivers to make their hardware more compatible with blank media(CD/DVDs) from various manufacturers.

Turn off any software you may have running in the background such as Anti-Virus or Spy-Ware.

Try burning with a different brand of DVD media (discs) and also different format (+R or ?R). -Many DVD burners are limited to using certain DVD formats and disc speeds, you may need to check the DVD drive manual, box or manufacturer's website for exact specifications.

Set a slower burn speed using the Advanced Mode. (This option is just below the drive setting in the upper right corner of the Option window that appears after clicking the burn button. It is typically a number followed by an ‘x’)

• Can I convert my 8mm video tapes with VHS to DVD?

Yes, VHS to DVD will allow you to record almost any type of video as long as you are able to connect your video playing device to the included capture device via RCA (phono) or S-Video connectors.

• Where does VHS to DVD store video files on my computer?

If you are using the Advanced Mode, VHS to DVD will store all video files to the following default directory:

XP: C:\Documents and Settings\\My Documents\VHS to DVD

Vista: C:\Users\\Documents\VHS to DVD

The default ‘save’ directory can be customized by changing the 'Output Folder' setting located in the "Record Settings" section of the Capture Screen.

The Easy Wizard Mode captures video to a temporary storage folder which is emptied upon completion of each recording.

• What is a project file?

A project file is a small shortcut file that points the VHS to DVD program to your saved work (videos, edits, titles, chapters etc.).

A project file will not contain your actual videos, edits etc.., but instead provides a reference to your files, their location on your drive and any editing that may have been saved within that particular project.

• Do I have to perform "Merge and Save" after editing my video in the Edit Section?

• Why does the installer tell me I need to install Windows XP service pack 2 when I already have service pack 3?

This is due to an incompatibility between service pack 3 and the device driver for the NW03 capture device on your install CD. We have released a new driver for the NW03 device that is compatible with service pack 3. Please verify that the model number of your device is NW03 and then click HERE to download the new driver.

• When installing the MY-VIDBOX, a "Files Needed" message pops up saying "The file 'StkAMini.sys' on USB2.0 VIDBOX NW02 Driver Disc is needed"

It can be located by doing the following:

Insert the disc labeled VHS to DVD 3.0 Deluxe.
If the auto install program begins just cancel it.
Open "My Computer" by either the icon on desktop or by start->My Computer.
Right Click the icon with the CD drive labeled VHStoDVD3Deluxe.
Click "Explore"
Double Click on the Device Driver folder.
Double Click on the PnP folder.
The file stkAmini.sys is located in this folder.
File Path X:\Device driver\PnP - where X is the drive letter of your CD/DVD Drive

• How do I contact Honestech and/or customer care?

Please send an email to support@honestech.com

• Do I need to connect my USB 2.0 capture box before or during the software installation?

Neither, the VHS to DVD software installer will prompt you to connect the device near the end of the installation process. Please wait to be prompted before connecting the capture box.

• No capture device connected or unable to initialize capture device.

This is an indication that your USB TV capture box driver is corrupted. We recommend that you remove and reinstall the Capture device driver following the steps below:

Unplug the USB 2.0 TV BOX
Go to add/remove programs (start->control panel->add/remove programs), select the USB 2.0 TV BOX (If present), and choose to remove it.
Download the latest driver from the following web link, making sure to select the appropriate driver for your model/version of the USB TV Box. http://www.honestech.com/main/DriverUpdates.asp
Install the driver
Plug the USB 2.0 TV BOX into a different USB port

Due to the increasing driver installations for Microsoft Windows products and software, it is possible that a driver conflict may exist between the capture box and other devices that may be installed on your computer. In the event that the above steps do not resolve your issue, please contact our support staff.

• How do I register my "product registration key" for VHS to DVD 3.0?

You can register your product registration key by choosing the Advanced mode, clicking on the 'question mark'(?) in the upper right corner and selecting 'Register product registration key'

• Burning Failed (SenseKey error).
ERROR CODE : SenseKey(5), ASC:(0), ASCQ: (2)

Some customers have reported receiving the above error or similar, when trying to burn a DVD after recording using VHS to DVD.

A failed burn can be a symptom of several different issues.

In an effort to cover every possibility, we recommend you follow the steps listed below:

Remove any Video_TS folders or files found in your Capture folder - C:\Program Files\honestech VHS to DVD Deluxe\Capture
Check for DVD drive hardware/firmware updates from the manufacturer's website.
Optical drive (CD/DVD ROM/Writer) manufacturers are constantly updating their firmware and/or drivers to make their hardware compatible with various media (blank CD/DVDs) from various manufacturers.
Try burning with a different brand of DVD media(discs), a different format(+R or -R), and also different speed(4x, 8x, 16x etc..).
Many DVD burners are limited to using certain DVD formats and disc speeds, you may need to check you manual, box or manufacturer's website for exact specifications.
Set a slower burn speed on your burner if possible, or use the Advanced mode of VHS to DVD to change the burn speed prior to burning.

• Can I convert my 8mm video tapes with VHS to DVD?

Yes, VHS to DVD will allow you to import almost any type of video as long as you are able to connect the video playing device to your computer, using a video capture card or our USB 2.0 capture box.
If using our USB 2.0 capture box, you will need to connect via RCA (phono) or S-Video connectors.

• Where does VHS to DVD store video files on my computer?

If you are using the Advanced mode, VHS to DVD will store all video files to the following default directory :
C:\Documents and Settings\(user account)\My Documents\VHS to DVD\
This location can be customized by changing the 'Output Folder' setting.

The One Touch Easy Wizard mode captures video to a temporary storage folder which is emptied upon completion of each recording.

• My video looks pink and green, what is wrong?

This indicates a possible USB problem. Please follow the steps below to correctly identify the USB version installed on your computer:

Click the Start button and select 'Run'
Type devmgmt.msc and click OK
Click on the "+" next to Universal Serial Bus controllers
Look to see if any of the controllers listed include the word "Enhanced" or "2.0".

If you do not see the word "Enhanced" or "2.0" listed, this would indicate that your computer does not have USB 2.0. VHS to DVD requires USB 2.0 for proper video transfer. To correct this issue a USB 2.0 PCI card will need to be installed in your computer.

If you do see "Enhanced" or "2.0", please make sure you have your USB 2.0 capture device connected directly to your computer and not through a USB hub.

• Why does my video drop frames while recording in VHS to DVD?

Also make sure to have your USB 2.0 capture device connected directly to your computer and not through a USB hub.

VHS to DVD is dependent on video codec for proper video recording and playback. Please verify you have latest video codec that comes with Windows XP and Windows Media Player.

Depending on your computers CPU speed, lowering the quality settings and/or adjusting the resolution settings in the Advanced mode can also help to prevent dropped frames.

• Where is my product/serial key?

Your product/serial key should be located on front or back of the CD jewel case that the software CD shipped in.

• Why do I receive a 'copy protected' error message when trying to copy my personal video tapes?

If you are experiencing this issue, please contact our customer care staff via our support email address.

• Why do I get a copy protection error when capturing home videos?

Generally copyright protection error messages will be displayed when a user tries to copy commercially sold video tapes. The signal is sent from the hardware driver to the software application. When a user tries to record data with the copy protection signal in it, the error message will be displayed. However, we have noticed that certain VCR or camcorders send out this signal regardless of whether it actually contains MacroVision Copy Protection signal.

If you see the error message even when you are using your personal tapes, please contact our Customer Service for support.

You can either contacts us by email or phone (product registration required).

• When I start recording "Cannot start the recoding" message pops up.

Please check your video and audio devices. If both devices don't work normally, you cannot record.
If both devices work well, then one of your device is not supported by our program. Please check from the support device list.

• I am using the ATI-All-In-Wonder TV capture card. Does the program support this card?

Unfortunately, our product does not support ATI All-In-Wonder TV Card yet.
A new patch which supports ATI All-in-Wonder TV Card will be coming soon.

• Where is the Video Editor 8.0 product key?

The product key is located on the back of the CD envelope or jewel case that the software disc was packaged in.

• Does Video Editor 8.0 work with Mac (Apple) computers?

Currently the Video Editor 8 is not supported on the Mac platform.

• How do I get Video Editor 8.0 outside of the North America?

Currently Video Editor 8.0 is only available within the North American continent. Additional countries will be added as distribution becomes available. In the meantime, the software can be purchased as an electronic software download (ESD) from anywhere in the world.

• What if the computer I'm using does not have internet: can I still register?

Yes, You can register on our website via the following link from any internet connected computer.

http://honestech.com/main/ProductRegistration_new.asp

After registering, you will receive a registration key which you will need to write down and follow the accompanying instructions to enter in the program on your non-internet connected computer. You can also e-mail or call our customer care number and they will be happy to help you register your product.

• Does Video Editor 8.0 support HD (high-definition) video?

Yes, Video Editor 8 supports importing, editing and saving of high definition video from HD camcorders*. Save options include high-definition MPEG, or Blu-ray Disc burning**
*Firewire (IEEE1394) cable connection from your HD camcorder to computer may be required.
**Requires Blu-ray writer

• Does Video Editor 8.0 support the MOV (Quick Time) file format?

Video Editor 8.0 supports importing and editing of MOV files. Saving can be done in one of the following video formats:
- AVI, DV-AVI, MPEG-1, MPEG-2, MPEG-4, VCD, SVCD, DVD, Blu-ray Disc, WMV

• Why does it take so long to output high-definition video?

Video saving or rendering is a very processor and time intensive task. Rendering time all depends on the amount of information within the video. The higher the resolution/definition, the more information is involved. If you do not have a fast CPU, then you may want to lower the resolution of your output video.

• Every time I try to load an mpeg to edit, I get an error message that a certain dll file (cpuinf32) cannot be load because one of its files cannot be found

Please download and copy to the program folder the following dll file.
http://www.marcpeters.co.uk/cpuinf32.dll

You may find good information from the following site.
http://www.marcpeters.co.uk/videoeditingforum/software131.htm

• Can I change volume on Video Editor ?

No you can't

• Can you fade up the audio and fade down the audio?

This honestech Video Editor 6.0 doesn't have a function fading up and down the audio volume smoothly.
You may do this manually by changing the audio volume frame by frame.
We will think of adding this function in the next upgrade.

• How to consolidate multiple MPEG files into one MPEG file?

The maximum size of an AVI file that can be captured in Microsoft Windows is limited to 2 gigabyte (It could be smaller depending on your OS version). Thus, in order to capture an AVI file larger than 2GB, it is necessary to divide it into smaller AVI files. Each smaller AVI file is then converted into an MPEG file. The newly created (and compressed) MPEG files can be combined using DOS Copy command. For example, in order to consolidate the files sample1.mpg, sample2.mpg and sample3.mpg into a file called sum.mpg , you would do the following in DOS:

C:\>COPY /b sample1.mpg+sample2.mpg+sample3.mpg sum.mpg

With the above command, the MPEG files will be easily consolidated into one file whose playing order is sample1.mpg, sample2.mpg and sample3.mpg. But using DOS command is inconvenient. Video Splitter & Joiner or Video Editor provides flexible editing methods including easy consolidation of multiple MPEG files into one MPEG file.

• The sound is choppy in Photo DVD 2.0.

When monophonic audio file (mono audio file) is selected, the error occurs. You must select stereophonic audio file (stereo audio file) instead.

• I made VCD or SVCD with Burn DVD 3.0 or Photo DVD 2.0, but I can't select the menu with navigation control.

In VCD made by Burn DVD, menu selection is not working perfectly.

Turn off PBC (Playback Control) Function on your player, and select a menu using the number pad of the remote control.

• What are the minimum system requirements to run the Audio Recorder 2.0 Deluxe program?

Operating System: Windows XP Service Pack 2/3, Windows Vista
USB 2.0 Host Controller/Port
Processor: Intel® Pentium® 3 800 MHz or higher
Memory: 256MB of RAM
Free Hard Disk Space: 70MB for program installation and 4GB for Audio Editing
Other: DirectX 9.0 or higher Windows Media Player 6.4 (or higher)
CD Writer for Audio CD, MP3 CD
Input File Formats: WAV, MP3
Audio Output Formats: WAV, MP3, MP3 CD, Audio CD

• I don't hear any sound even though my cables are connected to the red and white RCA jacks on the MUZBOX, and I pushed play on my audio player. Why am I not hearing any audio?

Check to see if the MUZBOX is properly connected to the outputs on your audio playback device. Make sure the volume on your audio playback device is high enough. Also, make sure the volume on you PC is not muted.

• Where is my product key?

Your product/serial key should be located on the front or back of the CD jewel case or paper envelope that the software CD was packaged in.

• When I click on the "Register" button, the program states there is no internet connection even though it is connected.

In select cases the program will not detect an internet connection. To register the program manually, click the following link to access our online registration page.

http://www.honestech.com/main/ProductRegistration_new.asp

Select Audio Record 2.0 Deluxe from the Product drop down menu and click Submit. After completing the registration form, you will receive an 8-digit product-registration key - please write it down.

To complete the registration, select Product Registration from the (?) Help menu and click the Register button. A window will open allowing you to enter your 8-digit registration key.

• The sound is really low when I record LPs. Do I need an amplifier when I'm using a record player (turntable)?

Yes, in this case you will need a stereo receiver or amplifier to amplify the audio signal from your record player (turntable).

Many turntables are unable to amplify the signal on their own. Those record players(turntables) without built in amplification will need to be plugged into a stereo receiver/amplifier to boost the audio to a listening level. The outputs from the stereo receiver/amplifier can then be plugged into the Audio Recorder capture device (MUZBOX) for recording purposes.

If your stereo receiver/amplifier does not have any RCA outputs, you may need to use the headphone jack.

• How do I connect my record player (turntable) using a preamp or receiver?

Connect your record player (turntable) to the input jacks on the preamp or receiver.

Connect the red and white RCA-Audio cables to the output jacks* on the preamp/receiver and then connect the free end of the RCA jacks into the MUZEBOX capture device.

*If there are no obvious “output” jacks available on your preamp/receiver, try connecting to the Tape Rec or Tape Out jacks**.
**If there are no Tape Rec or Tape Out jacks, you may need to obtain a headphone to RCA adapter cable and use the headphone jack as the ouput from your preamp/receiver.

Connect the MUZBOX to the computer via the USB cable.

• Why are the VU Meters/Green Volume Bars moving on the screen when no music is playing?

The program is reacting to digital echoes that occur when there is no audio signal transmitting.

• What is a WAV file?

WAV is short for Waveform Audio Format. It is a Microsoft and IBM audio file standard for storing an audio bit stream on PCs. Both the Easy Wizard Mode and Advanced Mode of the program can burn your WAV files to CD.

• Can I convert the Audio files to MP3 format?

Yes, by adding your recorded files to the Publish window of the Advanced Mode, you can choose to convert/publish them to MP3 format by selecting MP3 File as the Type.

• Can I burn audio tracks already saved on my computer using the Audio Recorder program?

Yes, in step six of the Easy Wizard Mode, you can add audio or subtract audio files by using the Add/Remove buttons (the plus and minus symbols in the top right corner). In the Advanced Mode, audio tracks can be imported from your computer using the Publish screen. From the Publish screen, use the Add/Remove buttons (plus and minus symbols next to Album Name) to add tracks from your hard drive.

• What does the noise reduction feature of the program do?

The noise reduction option reduces static or hiss during recording. The noise reduction can be switched on or off in Step 3 of the Easy Wizard Mode, or under the Options section of the Advanced Mode. With the Noise Reduction box selected, the slider bar can be adjusted to increase or reduce the amount of noise reduction.

• Do my recordings save automatically and if so, where do they save to?

Yes, in both the Easy Wizard Mode and Advanced Mode, your recordings will be saved to your 'Output Folder'. The Output Folder is designated in Step 3 of the Easy Wizard Mode, or under the Options section of the Advanced Mode.

• Can I change the folder where my recordings save to?

Yes, in step 3 of the Easy Wizard Mode you can change the Output Folder location by clicking on the folder icon to the right of the Output Folder label.

Under the Options section of the Advanced Mode, you can change the ‘Output Folder’ location by clicking the button with 3 dots to the right of the Output Folder label.

• When I'm recording in the Easy Wizard Mode, the white bar below the left and right volume bars is not progressing. Is it supposed to show the progress of my recording?

The white bar will only display the status of your recording when the Set Recording Time option is used. If you set the recording time, and the recording will stop automatically after the designated time. If you do not set a recording time, you will need to stop the recording manually by clicking the Stop button

• What should I select as my 'Burning Device' in step 5 of the Easy Wizard Mode?

You should select a CD/DVD writer from the list of available CD/DVD drives connected to your PC.

• Can I change the name of my tracks/recordings in the Easy Wizard Mode?

Yes, in Step 6 of the Easy Wizard Mode, click the Track Name field and enter the song title/track name.

• Why are my recordings blank, or empty when played?

This can occur if the Audio Recorder is not recognizing the MUZBOX capture device. We would first recommend you check your connections and reseat your cables to ensure solid connections. If the VU Meters or Volume bars do not register when playing your audio source we would next recommend checking the driver settings.

To verify the MUZBOX is being recognized by the program, open the Advanced Mode and select the Options (Gears) button. The Audio Device should list USB MUZBOX in the drop down menu. If the MUZBOX is not listed or selectable from the drop down menu, close the program and try plugging the MUZBOX into another USB port.

If you are still unable to select MUZBOX as the Audio Device, we would recommend contacting our support team.

• How do I set the best volume level in the Advanced Mode?

We recommend setting your audio player volume to 75% and then adjust the yellow volume bar on the screen to fine tune your levels. Avoid setting your recording levels too high and pushing the volume bars into the red. Rare occurrences are acceptable, but continual recording in red will typically result in distorted sound.

• Can I adjust the volume settings for the MUZBOX capture device?

Yes, under the Options section of the Advanced Mode, there is a settings button next to Audio Device that will allow you to adjust the MUZBOX volume.

• I can hear the music from my computer speakers in the "Advanced Mode”, is the program recording my audio?

No, you will need to press the Record button to begin recording the audio from your player. The Record button is marked by a circle with a red dot in the middle. When you are finished recording, click the stop button - which is marked by a circle with a square.

• Are my recordings burned to disc automatically after recording in the Advanced Mode?

No, after recording your recorded tracks will be added to the list below the Volume Bars. Place a check mark in the box next to each audio track you wish to convert or burn to CD, then select the yellow Publish button. Your selected audio file(s) will be added automatically to the burn list in the Publish window. You can then commence burning from the Publish window by clicking the Start button.

• If I delete my recordings from the 'Record' screen in the “Advanced Mode”, will they be permanently deleted from my computer?

No, they will however, be moved to your Recycle Bin, which if emptied will cause them to be permanently deleted.

• Can I set a record time so I don't have to sit here all day?

Yes, there is an option in the top right corner of the Record screen in the Advanced Mode where you can set a recording time. There will be a series of three boxes (HH:MM:SS) with the words Recording Time listed above them. Set your recording time, and the recording will stop automatically after the designated time.

• Is there an Auto-Split function in the Advanced Mode?

Yes, the Auto-Split function in the Advanced Mode is located in the Edit section next to the Open File button. If you have a recording that is comprised of multiple tracks, this feature will search for the gaps and create split marks between each song. To actually split the tracks, click the Split (scissors) button in the top middle and your individual tracks will appear below in the Track List.

• Is there a way to manually split my audio files without using the 'Auto-Split' function?

Yes, simply click on the green waveform where you want to split your tracks and click the Scissors button to create a split.

• How do I move my split marks.

To move a split mark, position your cursor over the split mark until it turns into two arrows pointing left and right. Click the Split Mark and drag left or right to the position you want the mark moved to. Release your mouse and the split mark will reposition itself to the point you designated.

• How do I undo/remove only some of my split marks.

To undo a split mark, simply click the yellow x box directly above the mark you want to remove

• How do I reset my split marks in the Edit section and start over?

The Clear Button - listed directly to the left of the scissors icon will clear all the split marks you have designated, allowing you to start over.

• I’ve marked my tracks for splitting, now how do I actually split them?

When you click on the Split (scissors) icon, it splits the audio file into multiple tracks marked by the split marks you designated. The resulting split tracks will appear below in the Track List.

• How do I reset or undo the effects I’ve added to my audio file in the Edit section.

The Undo Button - directly below the Effect button - will undo all the effects you have added to the audio file.

• What does the "Normalize" effect do?

The digital normalizer allows you to control irregular volume by creating a constant volume throughout.

• The FAQ page did not resolve my issue. What should I do now?

We would recommend you call our Customer Care number listed below by email or phone.
support@honestech.com
Phone Support:
M-F 9 am - 9 pm CST
Sat 10 am - 3 pm CST
Domestic/International: 1-512-346-3700

• How can I make VCD or SVCD?

In Photo DVD 2.0
In "Burning" Menu (Last Stage), you can select the output video format (VCD, SVCD, Mini-DVD, DVD).
If you choose VCD, SVCD or Mini-DVD, you need to insert a blank CD media.
If you choose DVD, you need to insert a blank DVD media.

In Burn DVD 3.0
In "Adding Files" Menu (First Stage), you can select the output video format (VCD, SVCD, DVD) and data CD.
If you choose VCD, SVCD or data CD, you need to insert a blank CD media.
If you choose DVD, you need to insert a blank DVD media.

• How do I capture video images and compress them into MPEG-1 or MPEG-2 formats?

First, you need hardware that can capture video images. Popular video devices through which video can be obtained are a video capture card, a TV turner card, PC camera, or a digital camcorder connected to IEEE 1394 ("Firewire") port. You can connect your TV cable line, TV antenna, VCR, or analog camcorder to a capture card or TV turner card. Video capture come in 2 forms: PCI card or USB. (Most PC cameras are USB based.) With one of the above pieces of hardware, you can capture video images and turn them into AVI files using software that comes with the hardware.

The main problem with an AVI file is its huge file size. Even as little as several minutes of AVI encoding requires a very large hard disk. The better solution is to compress AVI files into an MPEG format. The program used to do this is called "honestech MPEG Encoder 4.0" It has the advantage of greatly reducing the file size without compromising image quality. For example, it is possible to compress an AVI file into MPEG format, reducing it to 1/20th of its original size!

• What are the differences between AVI and MPEG?

AVI stands for Audio Video Interleaving. It is not a definition on compression but a rule on file formatting. It is primarily used with the Microsoft Windows operating systems.

Its main problem is its huge file size. Therefore several companies have developed their own procedure for compressing AVI files. MJPEG, Cinepark, and Indeo from Intel are some of the popular methods used to compress AVI files. They use the "intracoding" method for compression and are widely used to edit video images frame by frame. But they are inferior to MPEG in terms of compression ratio, image quality and compatibility.

MPEG is an abbreviation of Moving Picture Experts Group, one of the international standard organizations. MPEG is a rule concerning file format and compression method. Since it is an international standard, it is compatible with several operating systems including Windows. Many consumer devices such as CD player and DVD player support MPEG-1 and MPEG-2 formats. This makes MPEG easy to use. The MPEG compression ratio is very high because it uses intercoding, a superior compression technique to intracoding.

• Which of the full motion file formats (MPG, AVI, MOV, QT, RM) has the best image quality and the smallest file size.

The MPG file format is clearly the winner. It has the highest image quality and smallest file size. MPG uses high efficiency compressing algorithms to shrink files while maintaining the highest image quality. In general, an MPG file size is smaller than that of a compressed or uncompressed AVI file. MOV and QT file formats are full motion video standards used by Apple operating systems. Their file size is not much different from that of AVI. Finally, RealPlayer uses a file format called Real Media (RM). Its compression ratio is much higher than the file types mentioned above but suffers from poor image quality.

• Why some AVI files cannot be compressed into MPEG?

Since the AVI format does not have a universal standard, it can use different compression methods ? some of which cannot be processed into MPEG. This is true not only with "honestech MPEG Encoder" but also with most of other MPEG encoder products. Therefore, if the file is not in a generally used AVI format, it might be impossible to convert it to MPEG.

Note: If you encounter the message "input avi audio must be uncompressed PCM!" , it means that the AVI file should not contain compressed audio. honestech MPEG Encoder can handle uncompressed 8- or 16-bit PCM audio sampled at 11.025, 16, 22.05, 24, 32, 44.1, or 48 kHz.

• What kind of audio format does honestech Encoder support?

Honest MPEG Encoder can accept uncompressed 8- or 16-bit PCM audio sampled at 11.025, 22.05, 32, 44.1, or 48 kHz

• What is VCD? How can you create VCD?

VCD means Video CD. Process the following steps to create and use VCD:

Prepare an AVI file whose screen size is either 320*240 or 352*240.
Convert the AVI file into MPEG file by selecting "Video CD" profile in honestech MPEG Encoder.
Create VCD from the generated MPEG file using CD recording utility program that comes with CD burner on your PC.
IPlay the VCD on CD player either connected to your TV or PC.

• What should I do when audio is not recorded while using honestech MPEG Recorder?

Make sure the video image capture hardware such as a TV card or a capture card is well connected.
Open "Sound and Multimedia" in "Control Panel" .
Make sure the volume is not muted in "Volume Control" .
Make sure the correct audio input source is selected in "Recording Control" .

• How do I record video images from a camcorder using honestech MPEG Recorder?

Connect camcorder's audio and video output connector to capture card.
Start honestech MPEG Recorder and select "Composite" or "S-Video" as video source depending on where video output connector is plugged-in.
Set video standard appropriately (NTSC or PAL) in "Option" => "Video Source" dialog box.
Turn on and play camcorder.
Click "Recording" button in honestech MPEG Recorder