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Home > User Support > FAQ
 
To see the answer, please click the question.
Technical FAQs
Claymation Studio VHS to DVD
Video Editor Photo DVD
Burn DVD MPEG Encoder
TVR ETC
 
Normal FAQs
VHS to DVD Deluxe & MY IC-TV Deluxe users:

If you are experiencing difficulty installing the USB TV Capture Card, please click HERE to download the updated driver installer for the USB TV Capture Box. The driver installer will install the files required to use the USB TV Capture Box. For additional assistance on how to install the driver, please contact our technical support team (support@honestech.com)
 
Ordering FAQs
I have been using the trial version and I have a question. Does the honestech logo on the lower right hand corner go away when you purchase the full version?
What is honestech discount coupon?
How can I get honestech discount coupons?
I have a honestech discount coupon. How can I use this coupon?
I've purchased honestech product but haven't received product key yet.
 
Downloading FAQs
I have Encoder 5.0. How can I upgrade to Encoder 7.0?
I've lost or deleted program files. Or some of the program files are broken. What should I do?
How can I download the upgrade version?
 
Registration FAQs
Why do I need to register my product?
 
Product Key Help
I've lost my product key. How can I retrieve it?
 
Return Policy
What is Honestech's return policy?
When does Honestech charge restocking fee, and how much is deducted when a return is subject to a restocking fee?
 
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