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Our FAQ page attempts to answer the most commonly asked questions about our products, support and web store transactions. If you do not find the question/answer you are looking for, please contact our support team using the information on our contact page - http://honestech.com/main/ContactUs.asp
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  [Comcast Customers/Constant Guard Users] Program installs but will not run or open.
Comcast customers and/or Constant Guard users may experience problems running or opening certain Honestech software titles. This can be due to Constant Guard blocking your Honestech program.

To unblock your Honestech program in Constant Guard; open the Constant Guard program and select "Options" at the top of the Constant Guard screen.

Select Manage my "Blocked Programs" rules from the Additional Options at the bottom of the Options screen. From the Manage Blocked Program Rules screen, locate your Honestech program name and set the program to Allow.
A window will pop-up asking "Please Confirm. Are you sure you want to unblock the programs you selected?" Click "Yes" to confirm.

Please use this link for additional information, pictures, etc.
Constant Guard Protection Suite's options tutorial (link to Xfinity's Constant Guard instructions)
   Where is the product key?
   I registered my product but have not received my registration key?
   Why do I need to register my product?
   How do I register my product if my computer does not have internet access?
   I've lost my product key. How can I retrieve it?
   What is an honestech discount coupon?
   How do I remove the honestech logo in the lower right corner of my screen?
   How do I obtain a replacement copy of my electronic software download?
   I've lost my cable(s). How can I get a replacement?
   I accidently broke or misplaced my VIDBOX capture device, is it possible to get a replacement?
   I've misplaced my installation CD, can I get a replacement?
   Where can I find information on how to use my product?
   How can I purchase multiple or volume licensed products?
   What is Honestech's return policy?
   Does Honestech charge a restocking fee, and if so how much is charged?
   How can I contact Honestech and/or customer care?
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